Terms & Scope of Service

1. What Refile is

Refile is a document-preparation and administrative permit-management service. We help residential reroof contractors prepare administrative responses to building-permit correction notices, including organizing project data, identifying applicable forms, prefilling those forms with information you provide, drafting correspondence to building departments for your review and use, and assembling submission-ready packets.

2. What Refile is NOT

Refile is NOT a law firm and does not provide legal advice. Refile is NOT an architecture or engineering firm and does not provide architectural, engineering, structural, or design services or advice. Refile is NOT a licensed contractor and does not perform, contract for, or supervise construction work. Refile is NOT a permit expediter; we do not file documents with building departments on your behalf.

The information and work product provided by Refile is not a substitute for the advice of an attorney, architect, engineer, or licensed contractor. Refile cannot provide any kind of advice, explanation, opinion, or recommendation about legal rights, structural design, code interpretation, remedies, defenses, options, selection of forms, or strategies.

3. Customer responsibilities

You are solely responsible for: (a) the accuracy of all information you provide; (b) reviewing all Refile work product before submission; (c) obtaining any required professional review (engineer, architect, attorney) before submission; (d) the final content, accuracy, and submission of any document to a building department or government agency; and (e) compliance with all applicable laws, codes, and licensing requirements.

4. Scope check & refunds

Every engagement begins with a free 15-minute scope check. If we determine that the correction requires design changes, structural analysis, code interpretation, or any other service outside our administrative scope, we will tell you, refer you to a licensed professional, and charge nothing. If, after the scope check, you proceed and pay $495 and our work product directly causes the permit to regress to a worse status, we will refund the $495 in full.

5. No outcome guarantee

Building department decisions are at the sole discretion of the jurisdiction. Refile does not guarantee permit approval, expedited review, or any specific outcome. Refile makes no warranty, express or implied, regarding the speed, success, or quality of any building-department response.

6. Limitation of liability

To the maximum extent permitted by law, Refile's total liability for any claim arising from or related to a service engagement is limited to the amount paid by you for that engagement. Refile is not liable for any indirect, incidental, consequential, special, or punitive damages.

7. Privacy

We use your information only to deliver the service you've engaged us for. We do not sell or share your data with third parties for marketing. Building permit data is, by law, public record and may appear in public databases independent of Refile.

8. Contact

Questions: hello@myrefile.com